Customer Service - Resolving Complaints
What an awkward customer! In this lesson, students will discuss the topic of resolving issues with difficult customers. The lesson features a video that explains some strategies for handling customer complaints and how to solve problems so every party is happy. Students will learn and practice vocabulary relating to the topic. The lesson includes plenty of engaging discussion activities and worksheets that have been developed for adult and teenage learners.
B2 Upper-Intermediate, C1 Advanced |
Business English, Free Lessons, Speaking Lessons |
Video |
Problems, Work |
30 min |
B2C1.B-199